Refund policy

Refund Policy

At Luxgrove, customer satisfaction is our priority. We offer a 30-day refund policy to ensure you're completely happy with your purchase.

Refund Eligibility

You may request a refund within 30 days of your purchase date if:

  • The item is unused and in original condition
  • The item is in its original packaging
  • You have proof of purchase (order number or receipt)
  • The item does not fall under the exceptions listed below

Refund Process

To initiate a refund, please contact us at supportluxgrove@gmail.com with your order number and reason for the return. Our team will provide you with return shipping instructions. Once we receive and inspect your item, refunds will be processed within 7-10 business days. Your refund will be credited to your original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a defective or damaged item. In such cases, Luxgrove will cover return shipping costs.

Refund Exceptions

The following items are NOT eligible for refund:

  • Items marked as final sale
  • Custom or personalized items
  • Items that show signs of wear, damage, or alteration
  • Items returned after 30 days
  • Items without original packaging
  • Items purchased at a discounted price (at our discretion)

Contact Us

For refund inquiries, please email supportluxgrove@gmail.com. We will respond within 24-48 hours to assist you with your return.